Privacy Policy

Welcome to Dragon Tiger, your online casino destination. We are committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines how Dragon Tiger collects, uses, processes, and shares your data when you interact with our website, services, and games. By accessing or using Dragon Tiger, you signify your understanding and agreement to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your information and how we will treat it.

Dragon Tiger operates in strict compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European Union customers, and other relevant privacy frameworks. Our aim is to provide a safe, secure, and enjoyable gaming environment while maintaining the highest standards of data privacy and transparency. This policy applies to all users of Dragon Tiger, regardless of their location.

At Dragon Tiger, we collect various types of information to provide and improve our services. This includes both personally identifiable information (PII) and non-personally identifiable information.

• Information you provide directly: This includes data you submit when registering an account, making deposits or withdrawals, participating in promotions, contacting customer support, or using our interactive features. Examples include your name, date of birth, email address, postal address, phone number, payment details (e.g., credit card information, e-wallet details), and identification documents (e.g., passport, driving license) for verification purposes.
• Information collected automatically: When you visit Dragon Tiger, we automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on our site, and gaming activity. This data helps us understand how our services are used and allows us to enhance your experience.
• Information from third parties: We may receive information about you from third-party service providers, such as identity verification services, payment processors, and fraud prevention agencies. This information helps us fulfill our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) checks.

Dragon Tiger uses the information we collect for several essential purposes, all aimed at providing you with a superior gaming experience and complying with legal requirements.

• To provide and manage our services: This includes creating and managing your account, processing your transactions (deposits and withdrawals), providing access to our games, and delivering customer support.
• For security and fraud prevention: We use your data to verify your identity, prevent fraudulent activities, detect and prevent money laundering, and protect the integrity of our gaming platform. This is crucial for maintaining a fair and secure environment at Dragon Tiger.
• To improve and personalize your experience: We analyze usage data to understand player preferences, optimize our website layout, develop new features, and tailor promotional offers to your interests.
• For communication: We may use your contact details to send you important updates about your account, service announcements, promotional offers, and newsletters, provided you have consented to receive marketing communications.
• For legal and regulatory compliance: We process your information to comply with our licensing obligations, legal requirements, and requests from regulatory authorities.
• For internal analytics and research: We use aggregated and anonymized data for statistical analysis, market research, and to improve our business operations and services.

Dragon Tiger processes your personal data based on several legal grounds, as permitted by applicable data protection laws, particularly the GDPR.

• Performance of a contract: We process your data when necessary for the performance of a contract to which you are a party, such as our Terms and Conditions. This includes managing your account, processing transactions, and providing access to our games.
• Legal obligation: We process your data when necessary to comply with a legal or regulatory obligation. This covers anti-money laundering (AML) checks, age verification, and reporting to regulatory bodies.
• Legitimate interests: We may process your data where necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes improving our services, preventing fraud, protecting network and information security, and direct marketing (where permitted).
• Consent: In certain situations, Dragon Tiger will ask for your explicit consent to process your personal data, particularly for specific marketing activities or when processing special categories of data. You have the right to withdraw your consent at any time.

Dragon Tiger understands the importance of keeping your information private. We only share your data in specific circumstances and with trusted third parties, always with appropriate safeguards in place.

• Service providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT services, customer support, and marketing. These providers are contractually obligated to protect your data and only use it for the purposes for which it was shared.
• Regulatory and legal authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, court order, or to comply with our licensing obligations. This includes reporting suspicious transactions to prevent fraud and money laundering.
• Affiliated companies: We may share data within the Dragon Tiger group of companies for internal administrative purposes, service delivery, and to offer you a comprehensive range of services.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
• With your consent: We may share your information with other third parties if you have given us your explicit consent to do so.

Dragon Tiger never sells your personal data to third parties for their independent marketing purposes.

The security of your personal data is a top priority at Dragon Tiger. We implement robust technical and organizational measures to protect your information from unauthorized access, accidental loss, destruction, or alteration.

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Secure Socket Layer (SSL) technology.
• Access controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by advanced firewalls to prevent unauthorized external access.
• Regular audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee training: All Dragon Tiger employees receive regular training on data protection and security best practices.

While we work to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

As a user of Dragon Tiger, you have several rights regarding your personal data, consistent with GDPR and other applicable privacy laws.

• Right to access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure (Right to be forgotten): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to object: You have the right to object to the processing of your personal data under certain circumstances, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our customer support team as detailed in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Dragon Tiger uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content.

• What are cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
• How we use cookies: We use both session cookies (which are deleted when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them). These cookies help us to:
  • Remember your preferences and settings.
  • Keep you logged in.
  • Understand how you use our website and services.
  • Personalize your gaming experience and promotional offers.
  • Perform analytics and improve our site's functionality.
• Third-party cookies: We may also use cookies from third-party service providers (e.g., Google Analytics) to help us analyze website traffic and performance.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please note that disabling cookies may affect the functionality and your experience of Dragon Tiger.

Dragon Tiger retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.

• Account data: We retain your account information for the duration of your active account with Dragon Tiger and for a period thereafter, typically five years, to comply with our legal and regulatory obligations, such as anti-money laundering regulations.
• Transaction data: Financial transaction records are retained for a longer period, often seven to ten years, as required by tax and financial regulations.
• Marketing consents: If you have consented to receive marketing communications, we will retain your contact details for marketing purposes until you withdraw your consent or opt out.

Once your data is no longer required, we will securely delete or anonymize it. In some cases, we may retain data for longer periods if required by a court order, a regulatory body, or for the establishment, exercise, or defense of legal claims.

Dragon Tiger operates globally, and as such, your personal data may be transferred to, stored in, and processed in countries outside of your country of residence, including countries outside the European Economic Area (EEA). These countries may not have the same level of data protection laws as your home country.

When we transfer your data internationally, we implement appropriate safeguards to protect your personal data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission.
• Relying on your explicit consent for specific transfers.

By using Dragon Tiger services, you acknowledge and agree to such international transfers of your personal data.

Dragon Tiger is strictly an adult-only gambling platform. Our services are not intended for, and we do not knowingly collect personal data from, individuals under the legal gambling age (which is 18 years or older, or the age of majority in your jurisdiction, whichever is higher). We take age verification very seriously.

If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records. If you believe that a minor has provided us with personal data, please contact us immediately using the details provided in the "Contact Us" section.

Dragon Tiger may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of Dragon Tiger services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices at Dragon Tiger, please contact us.

You can reach our dedicated customer support team via:

• Email: [email protected]
• Live Chat: Available 24/7 on our website.

Our Data Protection Officer (DPO) can also be reached at [email protected] for specific data protection inquiries. We are committed to addressing your concerns promptly and transparently.