Privacy Policy

Welcome to Dragon Tiger. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy explains how Dragon Tiger collects, uses, discloses, and protects your information when you use our website, services, and applications (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully. If you do not agree with the terms, please do not use our Services.

Dragon Tiger operates under strict regulatory requirements and adheres to applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Our goal is to provide a secure and enjoyable gaming experience while safeguarding your personal information.

We collect various types of information to provide and improve our Services to you. This information can be broadly categorized as follows:

• Information You Provide Directly:
  • Registration Information: When you create an account with Dragon Tiger, we collect personal details such as your full name, date of birth, email address, postal address, telephone number, and gender.
  • Verification Documents: To comply with our legal and regulatory obligations (Know Your Customer, Anti-Money Laundering), we may request copies of identity documents, proof of address, and other financial information.
  • Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers, and e-wallet information. Please note that Dragon Tiger does not store full credit card details on our servers, only masked versions for transaction processing.
  • Communications: Records of your interactions with our customer support, including emails, chat logs, and telephone calls.
  • Voluntary Information: Any other information you choose to provide to us, such as survey responses, feedback, or participation in promotions.
• Information We Collect Automatically:
  • Device Information: Information about the device you use to access our Services, including IP address, operating system, browser type, device identifiers, and mobile network information.
  • Usage Data: Details of your interactions with our Services, such as pages visited, games played, time spent on the site, access times, and referring URLs.
  • Location Data: General geographical location derived from your IP address. We do not collect precise GPS location without your explicit consent.
• Information from Third Parties:
  • Verification Services: We may receive information from third-party identity verification and fraud prevention services to confirm your identity and comply with regulatory requirements.
  • Payment Processors: Information regarding your transactions from our payment service providers.
  • Publicly Available Sources: In certain circumstances, we may collect information from public databases or social media platforms for compliance or marketing purposes, always in accordance with applicable laws.

Dragon Tiger uses the collected information for various purposes, primarily to provide, maintain, and improve our Services, and to comply with our legal and regulatory obligations:

• To Provide and Manage Your Account: To set up and manage your Dragon Tiger account, process your bets and transactions, and provide customer support.
• To Verify Your Identity: To perform necessary identity and age verification checks, as required by law, to prevent fraud and underage gambling.
• To Process Payments: To facilitate deposits and withdrawals and manage your financial transactions.
• To Personalize Your Experience: To tailor our Services, content, and offers to your preferences and gaming habits.
• To Communicate with You: To send you important notices, updates, promotional offers, and respond to your inquiries.
• For Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illicit, or illegal activities, and to protect the security of our Services and users.
• To Improve Our Services: To analyze usage patterns, conduct research, and gather statistical data to enhance our website, games, and overall user experience.
• For Legal and Regulatory Compliance: To comply with our licensing requirements, anti-money laundering (AML) obligations, responsible gaming policies, and other legal mandates.
• For Marketing and Promotional Purposes: To send you marketing communications about our products, services, and promotions that we believe may be of interest to you, where you have given your consent or where permitted by law.

Dragon Tiger processes your personal data based on one or more of the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, such as our Terms and Conditions, to provide you with our Services.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Dragon Tiger is subject, including anti-money laundering, fraud prevention, and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Dragon Tiger or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our Services, preventing fraud, maintaining network and information security, and direct marketing.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.

Dragon Tiger may share your personal data with the following categories of recipients:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT infrastructure, customer support, data analysis, and marketing assistance. These providers are obligated to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, law enforcement agencies, or other governmental entities when required by law, to comply with legal processes, or to protect our rights, property, or safety, or that of our users or others.
• Fraud Prevention and Anti-Money Laundering Agencies: To comply with our legal obligations, we share information with specialized agencies dedicated to preventing fraud and money laundering.
• Affiliates and Business Partners: With your consent, or where permitted by law, we may share information with our corporate affiliates or business partners for marketing or operational purposes.
• Potential Purchasers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties when you give us explicit consent to do so.

We require that any third party with whom we share your data is bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

Dragon Tiger is committed to protecting your personal data from unauthorized access, alteration, disclosure, or destruction. We implement a range of technical and organizational security measures, including:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) for data transmission, to protect your personal and financial information.
• Access Controls: Access to your personal data is restricted to authorized Dragon Tiger employees and service providers who need it to perform their job functions.
• Firewalls and Intrusion Detection Systems: We employ firewalls and other network security measures to protect our systems from external threats.
• Regular Audits: Our security systems and practices are regularly audited and updated to maintain ongoing effectiveness.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes for which it is processed.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Depending on your jurisdiction and subject to certain limitations, you have the following rights regarding your personal data held by Dragon Tiger:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly where processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

Dragon Tiger uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyze site usage, and provide personalized content and advertising.

• Essential Cookies: These are strictly necessary for the operation of our website and to enable core functionalities, such as account login and secure transactions.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent, and error messages. This helps us improve the performance of Dragon Tiger.
• Functionality Cookies: These are used to remember your choices and preferences (such as language or region) to provide a more personalized experience.
• Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website and some features of Dragon Tiger may not function correctly.

Dragon Tiger retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• Regulatory Obligations: We are legally required to retain certain types of data for specific periods, particularly related to financial transactions, anti-money laundering, and responsible gaming, as mandated by our licensing authority.
• Contractual Requirements: Data necessary to maintain your account and provide our Services to you.
• Legal Claims: Data may be retained for longer periods where there is a prospect of litigation or to defend our legal rights.
• Legitimate Business Needs: For purposes of analysis, fraud prevention, and improving our Services, as long as it does not override your fundamental rights.

Once the retention period expires, your personal data will be securely deleted or anonymized in accordance with applicable laws and our internal policies.

Dragon Tiger operates globally, and as such, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. For example, our servers or some of our service providers may be located outside the European Economic Area (EEA).

When we transfer your personal data internationally, we take appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection for personal data by the relevant authorities.
• Implementing standard contractual clauses approved by the European Commission or other relevant authorities.
• Obtaining your explicit consent for the transfer.

By using Dragon Tiger Services, you acknowledge and agree to such transfers.

Dragon Tiger Services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information from our records and terminate the child's account.

If you believe that a child has provided us with personal information, please contact us immediately using the details in the "Contact Us" section.

Dragon Tiger may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Dragon Tiger handles your personal data, please contact our Data Protection Officer:

• By Email: [email protected]
• Through Our Website: Via the "Contact Us" or "Support" section on the Dragon Tiger website.
• By Post: To our registered office address, which can be found in our Terms and Conditions.

We will endeavor to respond to your inquiries promptly and address your concerns.